Our return policy is valid for 7 days from the date you receive your purchase. Unfortunately, we cannot offer refunds or exchanges after this period.
Eligibility
To qualify for a return, your item must be:
Unused
In its original condition and packaging
Accompanied by a receipt or proof of purchase
Partial Refunds
Partial refunds may be granted in certain situations, including:
Obvious signs of use
Items not in their original condition or damaged due to reasons not caused by us
Items returned more than 7 days after delivery
Refunds
Once we receive and inspect your returned item, we’ll notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7 days.
Late or Missing Refunds
If you haven’t received your refund, please:
Check your bank account
Contact your credit card company
Contact your bank
If the issue persists, contact us at info@artisano.co.za
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We replace items only if they’re defective or damaged. To exchange an item, email us at info@artisano.co.za and send the item to:
Artisano Studio
51 Olive Road
Valhalla
Centurion
Pretoria
Shipping
When returning your product, you’ll be responsible for the shipping costs, which are non-refundable. If you receive a refund, the return shipping cost will be deducted. Consider using a trackable shipping service or purchasing insurance for items over R500, as we can’t guarantee receipt of your returned item.
